For more information or to schedule an interview, please contact Jennifer Espelien, or (909) 287-3710.įor more information, visit: About Smart Customer Mobile: Smart Customer Mobile (SCM®) from Smart Utility Systems (SUS) - a leading provider of cloud-based solutions focused on customer engagement and operational efficiency through mobile and analytics technologies - is an award-winning, single integrated platform that enables utility companies to establish real-time, two-way communication with customers. Kurt Sweetser, SUS vice president of alliance partnerships and customer relations, will lead a focus group to assess the SCM Bill Navigator at LIEIF (Low Income Energy Issues Forum) in Dallas, Texas, October 28, 2015, from 2-2:30 p.m. "Forward-thinking utilities have an opportunity to expand their market reach while at the same time helping improve millions of Americans' lives." Guiding customers through a set of four criteria to determine which programs meet their specific needs and qualifications, SCM Bill Savings Navigator provides instant access to a complete list of all available state and federal efficiency programs, which customers can opt to participate in with a simple process that allows sign up through email, digital form, phone call or scheduled appointment. "Our philanthropic goal is to make this information accessible to all, which is why we've built the SCM app not only to be ADA-compliant and cost-effective, but also with versions like Bill Savings Navigator for income-qualified citizens." "We at SUS understand the only way we can all come together globally to address conservation and efficient energy usage is to empower citizens to change usage behaviors by providing real-time, single-click information with actionable solutions," says Deepak Garg, SUS chairman and CEO responsible for the innovation, vision, strategy, and leadership of SUS and its innovative SCM platform. In addition, lower income households often face financial challenges and reside in less energy-efficient homes or apartments, which add to the burden of increasing utility bills. That reflects an expenditure of up to 14 percent of their total income, a percentage far greater than the average household, which spends just six percent, and high-income households, which only spend approximately three percent of their income on energy each year.
that are spending approximately $70 billion every year on utilities alone. The new technology enables utilities to connect directly with income-qualifying customers and share information on cost-saving government-mandated efficiency and rebate programs.ĭeveloped by Smart Utility Systems (SUS) - a leading provider of cloud-based solutions focused on utility customer engagement and operational efficiency - the easy-to-use app is the only utility customer engagement solution addressing the needs of both the consumer and utility, while providing a superior 360-degree customer experience.Īccording to the Bureau of Labor Statistics, there are some 40 million low to mid income households in the U.S. IRVINE, CA-(Marketwired - Oct 28, 2015) - Smart Customer Mobile (SCM®), the award-winning, single integrated platform enabling utility companies to establish superior customer engagement, today announced the launch of SCM® Bill Savings Navigator.
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